# Agentic Commerce RFP Question Bank

Agentic Commerce Atlas - agenticcommerceatlas.com - CC BY 4.0

A buyer-ready question bank for RFPs, procurement reviews, and vendor demos involving agentic commerce platforms. Use these questions to turn broad claims about "AI commerce" into specific evidence.

## 1. Scope and supported use cases
- Which agentic commerce use cases do you support today: product discovery, comparison, cart creation, checkout, payment authorization, post-purchase support, or all of these?
- Which parts are generally available, in private beta, or still roadmap?
- Which customer segments or verticals are live on the capability now?
- Can you show a real end-to-end demo using our category, not only a generic sample catalog?

## 2. Standards and interoperability
- Which open standards do you support: ACP, AP2, UCP, MCP, A2A, x402, MPP, or others?
- Where do you use open standards, and where do you use proprietary APIs?
- Can we export our integration, data mappings, and transaction records if we move providers?
- How do you handle standards changes, versioning, and backward compatibility?

## 3. Product data and catalog quality
- What product data fields are required, recommended, and optional?
- Which identifiers do you use for matching: GTIN, SKU, brand, category, variant, merchant ID, or platform-specific IDs?
- How quickly do price, availability, promotion, and variant changes reach agent surfaces?
- How do you detect and report catalog errors, mismatches, or missing attributes?
- Can we see how agents currently describe and compare our products?

## 4. Agent discovery and ranking
- Which agent surfaces, marketplaces, assistants, or shopping interfaces can discover our products through your integration?
- What factors influence whether our products are shown, ranked, or excluded?
- Can we receive reporting on impressions, recommendations, comparisons, clicks, carts, and completed purchases by agent surface?
- How do sponsored placements, retail media, or paid listings interact with organic agent recommendations?

## 5. Checkout and transaction control
- Does the agent complete checkout through your platform, our checkout, or a third-party checkout surface?
- Which checkout standard or API is used?
- What customer, cart, shipping, tax, promotion, and inventory data is exchanged at checkout?
- Can we enforce business rules such as restricted products, shipping limits, minimum order values, fraud controls, and promotion exclusions?
- How are failed, partial, canceled, refunded, or changed orders handled?

## 6. Payments, authorization, and disputes
- Which payment methods and delegated-payment models are supported?
- How is customer authorization captured, scoped, stored, and auditable?
- Do you support Shared Payment Tokens, network tokens, stablecoins, or other payment artifacts?
- Who is liable for fraud, agent error, customer dispute, chargeback, or unauthorized purchase claims?
- What evidence is available to defend a dispute?

## 7. Privacy, security, and data use
- What customer, product, transaction, and behavioral data do you collect?
- Which data is shared with agent platforms or model providers?
- Do you use our data to train models, rank competitors, or improve unrelated services?
- What security certifications, data retention terms, deletion controls, and access logs are available?
- Can we restrict sensitive products, customer groups, or geographies?

## 8. Measurement and reporting
- What dashboards and exports are available for agent-driven discovery, conversion, order value, returns, and disputes?
- Can reporting separate agent surface, protocol, product category, campaign, and transaction status?
- How do you attribute a purchase when an agent researches on one surface and checkout happens elsewhere?
- Can data be exported to our analytics, warehouse, or BI tools?

## 9. Operations and support
- What implementation work is required from our ecommerce, payments, product data, legal, and customer-service teams?
- What is the typical pilot timeline and launch checklist?
- What support, incident response, uptime commitment, and escalation path do you provide?
- How are breaking changes, partner outages, policy changes, and standards updates communicated?

## 10. Commercial terms and lock-in
- What fees apply: setup, monthly platform, per-order, payment, referral, ad, data, or support fees?
- Are fees different by agent surface, protocol, payment method, geography, or category?
- What contract terms limit portability, direct customer relationships, data reuse, or future integrations?
- What happens to our data, listings, and transaction history if we leave?

## Red-flag answers
- "We support agentic commerce" without naming which use cases are live.
- "Standards-based" without saying where standards end and proprietary APIs begin.
- "Real-time catalog sync" without a measurable freshness commitment.
- "Agents can buy for users" without a clear authorization and dispute record.
- "Full reporting" without exports by agent surface and transaction state.

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